A. The Patient Portal is a secure website that will allow you to do a variety of tasks from the comfort of your own home.  You may request certain types of appointments, request medication refills, review your statements, manage your personal information, review upcoming appointments, and fill out your medical history.

A. To obtain a new password for the Patient Portal, please call our office and choose option 5.  Once we are able to verify your identity, our support staff will gladly assist you.

Yes. As board certified family doctors, our providers are able to treat all age groups, from infants and adolescents to adults and seniors. We care for your entire family.

A. As a convenience for our patients, Family Medical Center will file all insurances. Patients who have insurance with which FMC does not contract will be responsible for paying 50% of their bill at the time of service. For a complete list of insurances with which Family Medical Center of Rocky Mount participates/contracts, please see Billing and Insurance.

A. For patients without insurance, Family Medical Center requests that they pay in full at the time services are rendered.

A. Yes. As a courtesy to our patients in need, wheelchairs are located just inside the door to the main lobby.

A. For faster service, patients may call our office at off-peak times to schedule, reschedule, cancel an appointment or request a medication refill. Our call volume is high and many patients are seeking appointments each day. Please call our office at the following off-peak times for faster service:
Monday – Friday: 10:30 – 12:30 PM and 2:00 PM – 4:00 PM
Additionally, FMC offers an after hours message line for appointment cancellations and medication refill requests. 
For a complete list of telephone options, please click here.

A. For medications you are currently taking, please have your pharmacy send Family Medical Center a refill request. Your provider will review and send a refill authorization directly to the pharmacy.
    For a written refill request, please call our main line @ (252) 443-3133 and choose Option 3. A request will be forwarded to your provider. These prescriptions may be picked up at our New Patient Alcove located in the main lobby once you have been contacted by the nurse.
    For after-hours requests, please call our main line @ (252) 443-3133 and choose Option 2. Leave a detailed message and your request will be forwarded to your provider within 24 business hours.
 
While Family Medical Center of Rocky Mount makes every effort to accommodate the needs of our patients, a 48 hour response time is required for medication refills due to high volume. Additionally, requests for patients that have not been seen in our office within the last 3-6 months may be delayed or denied based on the requirements of the primary care provider.

A. Patients may contact one of our Triage nurses by calling our main line during business hours and choosing Option 3. The Triage nurse will discuss your needs with you and send a request to your primary provider for review.
After the provider reviews the request, the Triage nurse will return your call to discuss his/her findings.

A. NORMAL results are mailed within 7 business days.
    ABNORMAL results – patient is called within 7 business days.
    OR
    Lab results are reviewed at the office visit (if within one week of lab draw).
    **HIV results are always reviewed in office.

A. In order to provide better patient care, the providers have asked that all labs be done a minimum of one day prior to the scheduled office visit. This allows our laboratory the opportunity to forward the lab results to the provider and allows the provider adequate time to review the results. Additionally, some lab tests require cultures, which could require 2 to 7 days for results to be complete. Our friendly customer service representatives will make every effort to accommodate your schedule.

A. Some forms may be completed by your provider at the time of your office visit.  It is necessary that you notify the representative scheduling your appointment of your needs so that adequate time may be allowed.  All other forms may be completed by bringing them to our office and registering them with a Customer Service Representative at the New Patient Alcove.  Forms are forwarded to our Triage Department for completion.  Upon completion, forms are sent to your primary care provider for review and signature.  After a signature is received, forms may be picked up at our office, faxed or mailed as per your request.  Due to the volume of forms, FMC requires seven (7) business days to process all forms received before 2 pm.  Forms received after 2 pm require eight (8) business days. 

A. Family Medical Center of Rocky Mount uses Eagle Hospitalists to care for their patients when they are in Nash General Hospital. This allows our providers to continue seeing patients in the office and to be on call for them after hours. When possible, providers will make courtesy calls by patient request. Additionally, Nash General Hospital will schedule follow-up visits with your primary provider after your stay with them. Family Medical Center has electronic access to Nash General Hospital's records when the patient lists a FMC provider as their primary provider.
Should you need a follow-up visit after visiting a hospital other than Nash General, please complete a Medical Release Form and return it to us prior to your follow up visit. A complete list of Eagle Hospitalists may be obtained by contacting Family Medical Center of Rocky Mount.

A. As a company that strives to provide superior customer service, Family Medical Center of Rocky Mount has a Customer Service Manager, Amanda Bell, who is responsible for filing and following up on all patient issues. Additionally, any Customer Service Representative will be glad to assist you with filing a Patient Incident Report.